Merck External Mfg. Information Steward in West Point, Pennsylvania

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck Manufacturing Division, MMD, is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that’s committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe.


Under the direction of the External Manufacturing (ExM) ISO Data Manager, the ExM Information Steward's position is responsible for the creation, design and sustainment of standardized business processes, master data management, and system sustainment activities for the ExM ISO team. It includes business process development, documentation, associated SOPs, knowledge transfer, training and change management. Also included are the qualification, data analysis, data accuracy and change control for Master Data, for which additions and/or modifications impact functionality and data accuracy for COMET including but not limited to all objects, views and fields within the function. Working independently, the incumbent utilizes SAP, business process knowledge and SOPs to correctly maintain master data, business processes and collaborate with other functional areas and processes. Communicates and interacts with other Information Stewards, Operation Stewards, Planners, Operations Managers, EQA and ExM Supply Chain personnel to resolve issues regarding master data or business processes and act as a liaison to the global ISO team through the community of practice forum to ensure alignment with global procedures and requirements. The incumbent will be responsible for the qualification and classification of data ensuring that all information is accurate and complete, performing on-going maintenance of records and communications and delivery of Merck policies. In addition, the Information Steward offers recommendation to enhance workflow and increase efficiency.

The ExM Information Steward will at a minimum:

· Support the identification of opportunities to improve COMET and the functions of the ExM ISO team or ExM Supply Chain

· Participate in the ISO Community of Practice and other Data Governance meetings

· Provide a strong role in Master Data Governance by monitoring, measuring and sustaining data quality

· Lead the identification of opportunities to standardize ExM ISO processes and ensure compliance to the Global Operating Model. The ExM Information Steward will work with all regions to align with global COMET processes.

· Support COMET new market go-live activities including hyper-care

· Provide COMET training and transfer knowledge to team members, users and stakeholders as required

· Exhibit strong relationship building skills and effectively interact with cross-functional teams.

· Possess strong oral & written communication skills.

· Work with end-users and management to solve daily issues, improve existing business processes and perform system analysis tasks.

· Monitor process compliance, performance metrics data; analyze reports and tracks specificactivity to ensure records synchronize. Act to resolve all issues and discrepancies

  • Review,create, and change forms for accuracyand completeness, ensuring the necessary approvals are obtained as wellas perform the following:

  • Interpret datarequests and determine appropriate course of action or obtain additionalclarification, if necessary.

  • Search COMETfor data accuracy to determine if requests are valid and approved.

  • Review andanalyze master data reports to ensure timely updates and eliminateduplicate/dormant files.

  • Perform changecontrol processes that include pre-approval, execution, evidence andpost-approval activities in a timely manner.

  • Executechange request forms accurately and timely in accordance with SOP andSAP standards.

  • Analyze datafeeds and reconcile reports critical to daily operations.

  • Executesustainment activities for which ExM is responsible.This includes but is not limited to roleprovisioning, SAP training, and incident reporting.

· Communicate ExM ISO team successes and challenges to the ExM organization.

  • Support businessprocess development, sustainment and improvement including:

  • Creating andmaintaining business process documentation and associated SOPs

  • Provide businessprocess training and knowledge transfer

  • Translatebusiness requirements to project plans, organization design andimplementation.

  • Performother activities and special projects as directed by the ISO Manager

Position Qualifications :

Education Minimum Requirement: BA/BS Degree or equivalent. Advanced degree and/or APICS Certification highly desirable

Required Experience and Skills ** : Bachelors degree preferably in Engineering, Science or Business. A minimum of Three (3) years relevant work experience. (Global, Regional, or Local ISO experience preferred); Solid oral and written

communication and interpersonal skills; Teamwork and collaborative focus; Knowledge of COMET required.

PreferredExperience and Skills: Proven ability to quickly learn COMET/SAP and combine knowledge from multiple disciplines (e.g. SAP capability, Standard industry best practice) in order to produce an optimal business solutions. Ability to lead and facilitate project teams and/or workshops to drive process improvement. Demonstration of strong change management and communication skills. Supervisory experience desirable along with ability to motivate others towards continuous improvement. Previous experience in operations manufacturing and/or planning highly desirable.

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Job External Manufacturing

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Other Locations: NA-US-VA-Elkton, EMEA-Netherlands-NH-Haarlem, NA-US-NC-Wilson, NA-Puerto Rico, EMEA-Switzerland-LU-Luzern

Title: External Mfg. Information Steward

Primary Location: NA-US-PA-West Point

Requisition ID: EXT000353