Ormat Technologies, Inc. Technical Support Analyst in Philadelphia, Pennsylvania
Provide Tier 2 application support for VESI software operations and Tier 1 support for virtual infrastructure services.
To develop a deep knowledge and subject matter expertise of Viridity’s software solutions.
Manage Viridity solution support processes; provide tier 2 application support to tier 1 (NOC) and escalate issues to tier 3 (Development) as needed.
Lead issue troubleshooting for Viridity software solutions, including issue recreation, data analysis and validation, logging of issues into support systems, and tracking progress of issue resolution.
Monitor and respond to infrastructure alerts and assist with infrastructure maintenance tasks to support the stability and reliability of Viridity’s software products.
Assist with and participate in disaster recovery planning and annual testing.
Assist with customer onboarding, user setup, configuration and permissioning as necessary.
Train tier 1 support on basic troubleshooting and systems support as needed.
Additional duties as assigned.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
BA/BS degree in related field or the equivalent combination of experience and education.
3-6 years’ experience in supporting enterprise software solutions; support of demand response or curtailment software platforms a plus.
Ability to multi-task, learn new skills quickly and work in a fast paced environment.
Knowledge of Zendesk, Jira and Aha.io is a plus.
Must be able to work in an office environment.
This job requires sitting and/or standing for long periods of time with moderate bending, stooping and kneeling.
The ability to work at a computer and computer monitor for long periods of time and stay alert.
This position requires sitting 80% of the time and standing and walking 20% of the time.
Must have the ability to occasionally lift up to 25 pounds without assistance.
Ormat is an equal opportunity employer. All qualified applicants for employment with Ormat will receive consideration for employment without regard to race, sex, age, color, religion, marital status, sexual orientation, gender identity, veteran status, status with regard to public assistance, source of income national origin, citizenship status, disability, or any protected status. Employment with ORMAT shall be based solely on the Company's requirements and the individual's qualifications.