Mattioni Inc Plumbing Service Manager in Downingtown, Pennsylvania

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Downingtown… 70 years to be exact! You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

PLUMBING SERVICE MANAGER

The Big Task

  • To increase the Key Performance Indicators (KPI’s) of the technicians through adherence to the Mission, Vision and Core Values.

Key Sub Tasks

  • Observe and improve the performance of the field technicians via constructive feedback

  • Responsible for tackling and directing questions from the technicians both in field and in office

  • Track and provide feedback based off of one on one meetings with technicians

  • Inspire technicians to hit their goals

  • Execute curbside feedback forms to ensure proper adherence to the Nexstar Service System

  • Ensure technicians are performing according to their KPI’s

  • Train, develop and hold your team accountable to exceptional performance standards

  • Personally increase technical related skillset while out in the field

  • Bring more energy than you take, because you will set the tone every day for the entire department

Desired Skills and Experience

  • Preferably management experience

  • Possess the ability to inspire both personal and professional growth in our team members

  • Ability to provide unparalleled customer satisfaction

  • Ability to drive team performance to achieve and exceed all business goals and objectives

  • Good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment

  • Personal want and need for self-development and improvement

  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint)

What We Offer

  • Company Health Insurance

  • iPad & access to integrated software

  • State of the art tools, parts and supplies

  • 401k Plan with company contribution

  • Performance based bonuses

  • A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Mattioni Plumbing, Heating & Cooling.